The more insight you have into your OM processes, the more likely you are to deliver responsive, frictionless customer interactions — see what KPIs make the biggest difference!
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Order management (OM) KPIs are essential for keeping track of incoming orders, sticking to delivery commitments and ensuring accountability across multiple teams and departments. This ebook shines a light on the most impactful OM KPIs your B2B Customer Service team should be tracking, as well as how automated solutions can help improve:
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“The discipline that Esker drives in the credit and collections process is phenomenal. In my 20-plus years, it's the best product I've ever used based on its simplicity and ease of navigating.”Global Director of Financial Services | Trek Bicycle
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Esker is a worldwide leader in cloud-based document process automation software, helping organisations of all sizes increase efficiency and deliver added value to their O2C and P2P business processes.
Since 1985, Esker has helped companies in their efforts to digitally transform business communications, with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin.
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