This white paper takes a detailed look at the top KPIs organizations employ to measure customer service and order management. With insights from 200 large organizations with revenues of at least $500 million USD, this paper offers ten KPIs that research by APQC and Esker has shown to make the biggest impact on customer service performance. Read it now to uncover:

• The top ten measures, why they matter, and the current state of performance for each
• Insights from research respondents into why each measure is important from various stakeholder perspectives
• Key takeaways and actionable steps for improving customer experience and driving better organizational outcomes