Achieve B2B Customer Service Excellence
The more insight you have into your OM processes, the more likely you are to deliver responsive, frictionless customer interactions — see what KPIs make the biggest difference!
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What’s in the ebook?
Order management (OM) KPIs are essential for keeping track of incoming orders, sticking to delivery commitments and ensuring accountability across multiple teams and departments. This ebook shines a light on the most impactful OM KPIs your B2B Customer Service team should be tracking, as well as how automated solutions can help improve:
Speed and quality of orders processed by your team thanks to AI-assisted tools
Visibility over the complete order lifecycle through a “single pane of glass” interface
Customers’ buying experiences by providing an Amazon-like ecommerce portal[Form Here]
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See which OM KPIs and AI-driven solutions can improve your team’s performance!
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About Esker
Esker is a global cloud platform built to unlock strategic value for Finance, Procurement and Customer Service professionals, and strengthen collaboration between companies. Esker’s AI-powered solutions drive increased productivity, enhanced visibility, reduced fraud risk, and improved collaboration with customers, suppliers and internally. Esker operates in North America, Latin America, Europe and Asia Pacific with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin.
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