Achieve B2B Customer Service Excellence
The more insight you have into your OM processes, the more likely you are to deliver responsive, frictionless customer interactions — see what KPIs make the biggest difference!
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What’s in the ebook?
Order management (OM) KPIs are essential for keeping track of incoming orders, sticking to delivery commitments and ensuring accountability across multiple teams and departments. This ebook shines a light on the most impactful OM KPIs your B2B Customer Service team should be tracking, as well as how automated solutions can help improve:
Speed and quality of orders processed by your team thanks to AI-assisted tools
Visibility over the complete order lifecycle through a “single pane of glass” interface
Customers’ buying experiences by providing an Amazon-like ecommerce portal[Form Here]
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See which OM KPIs and AI-driven solutions can improve your team’s performance!
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About Esker
Esker, the leading AI Automation Suite for the Office of the CFO, offers Source-to-Pay and Order-to-Cash solutions built to optimize working capital and cashflow, enhance decision-making, and drive smarter growth strategies. Offering 40+ years of industry knowledge, Esker operates in North America, Latin America, Europe and Asia Pacific with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin.
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