Once a cost of doing business, customer service is now a catalyst for growing it.This ebook examines recent trends in customer behaviors, how they impact customer service, and the pitfalls of the traditional shared inbox.

What’s more, you’ll learn how digital solutions can help your team address inquiries faster and improve CX thanks to features like:

• AI-driven classification & predefined email templates for rapid inquiry resolution
• Intelligent dashboards & real-time KPIs to analyze inquiries by type, date or customer
• Collaboration tools that enable internal & external convos to be easily initiated

Discover why customer inquiry management automation is the perfect tool for fixing the shared inbox and shoring up your end-to-end customer experience (CX).