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There’s no arguing the growing value of providing customers with an enjoyable, personalized experience. In fact, a recent Walker study found that by the end of 2020, customer experience (CX) will overtake price and product as the key brand differentiator. With such emphasis and value being placed on creating a superior customer experience, businesses that prioritize CX and innovate the customer journey will be able to cultivate stronger brand loyalty than companies that don’t.
In Episode 4 of Esker On Air, host Scott Leahy chats with fellow Esker Customer Advocates Jairus Harper, Becky Mender and Sara Hanson for a panel discussion on all things CX — from Esker’s core CX values to how we provide our customers with the best possible experience to cultivate strong, long-lasting relationships.
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Adrian Posteraro is the former Director of Global Customer Support & Satisfaction at MEDRAD Inc. — a two-time winner of the Malcolm Baldrige National Quality Award.
As a Business Development Manager at Esker for 10+ years, Jason Anderson is dedicated to helping customers gain greater return on their ERP investment through document process automation.
Adrian Posteraro is the former Director of Global Customer Support & Satisfaction at MEDRAD Inc. — a two-time winner of the Malcolm Baldrige National Quality Award.
As a Business Development Manager at Esker for 10+ years, Jason Anderson is dedicated to helping customers gain greater return on their ERP investment through document process automation.
Yes. Anyone who wishes to attend this webinar can do so absolutely free of charge.
No worries. Since a recording will be emailed to all attendees after the presentation concludes, we encourage people to register even if they can’t attend live.
Yes. Not only will this webinar be recorded for your convenience, the presentation will also be emailed to attendees once it is finished.
Of course! There will be a Q& session featured at the end of the webinar, but attendees are welcome to submit questions at any time during the presentation.
