ESKER ON AIR PODCAST

Season 3 Episode 8:
Celebrating CX Day with Esker’s CX Advocates Angie Hoffman, Elly Klawitter & Alex Garcia


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Why should I listen?

What makes for a good customer experience (CX)? People who care! That’s why Esker’s CX team is committed to making our customers feel Valued, Understood and Engaged — and that’s a commitment you can bank on!

In this episode of Esker On Air, host Scott Leahy has an in-depth conversation about all things customer service with Esker Customer Experience Advocates Angie Hoffman, Elly Klawitter and Alex Garcia. Discover what it takes to be a best-in-class CX team in Episode 8!

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Leveraging People, Process & Technology
Tuesday, Sept. 19 | 12 p.m. CT | 60 Minutes
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About the hosts

Scott Leahy
Host, Esker On Air
Scott is a Customer Experience Advocate at Esker, committed to making customers feel valued, understood, and engaged. He has hosted Esker On Air since June 2020
Angie Hoffman
Professional Services Product Owner, Esker
Angie has been at Esker for over 15 years and is currently the Professional Services Product Owner for the Order Management solution
Elly Klawitter
Customer Service Advocate, Esker
Elly started at Esker in December of 2021 and is a Customer Experience Advocate
Alex Garcia
Solutions Support Specialist, Esker
Alex started at Esker in May of 2021 and is an Esker Solutions Support Specialist
Adrian Posteraro
C-SAT Partners

Adrian Posteraro is the former Director of Global Customer Support & Satisfaction at MEDRAD Inc. — a two-time winner of the Malcolm Baldrige National Quality Award.

Jason Anderson
Esker, Inc.

As a Business Development Manager at Esker for 10+ years, Jason Anderson is dedicated to helping customers gain greater return on their ERP investment through document process automation.

Is this a free webinar?

Yes. Anyone who wishes to attend this webinar can do so absolutely free of charge.

What if I register but can’t make it?

No worries. Since a recording will be emailed to all attendees after the presentation concludes, we encourage people to register even if they can’t attend live.

Will it be recorded?

Yes. Not only will this webinar be recorded for your convenience, the presentation will also be emailed to attendees once it is finished.

Can I ask questions?

Of course! There will be a Q& session featured at the end of the webinar, but attendees are welcome to submit questions at any time during the presentation.