Order management (OM) KPIs are essential for keeping track of incoming orders, sticking to delivery commitments and ensuring accountability across multiple teams and departments.

This ebook shines a light on the most impactful OM KPIs your B2B Customer Service team should be tracking, as well as how automated solutions can help improve:

• Speed and quality of orders processed by your team thanks to AI-assisted tools
• Visibility over the complete order lifecycle through a “single pane of glass” interface
• Customers’ buying experiences by providing an Amazon-like ecommerce portal