The Top 10 KPIs For Improving
Customer Service Performance
Take a deep dive into the top ten KPIs you should be measuring to assess and optimize your customer service function.
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The Top 10 KPIs For Improving
What’s in the white paper?
This white paper takes a detailed look at the top KPIs organizations employ to measure customer service and order management. With insights from 200 large organizations with revenues of at least $500 million USD, this paper offers ten KPIs that research by APQC and Esker has shown to make the biggest impact on customer service performance. Read it now to uncover:
The top ten measures, why they matter, and the current state of performance for each
Insights from research respondents into why each measure is important from various stakeholder perspectives
Key takeaways and actionable steps for improving customer experience and driving better organizational outcomes
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“The discipline that Esker drives in the credit and collections process is phenomenal. In my 20-plus years, it's the best product I've ever used based on its simplicity and ease of navigating.”Global Director of Financial Services | Trek Bicycle
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A very clear closing argument statement of your offer.
About Esker
Esker is a worldwide leader in cloud-based document process automation software, helping organizations of all sizes increase efficiency and deliver added value to their O2C and P2P business processes.
Since 1985, Esker has helped companies in their efforts to digitally transform business communications, with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin.
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