WEBINAR ON DEMAND
AI in B2B Customer Service: Benefits for SAP® Users
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What you'll learn?
For today’s B2B Customer Service teams working out of SAP®, providing an "Amazon-like" buying experience is easier said than done. Join Nick Carpenter, Business Development Manager at Esker, and Chris Raleigh, Customer Solutions Manager at Fuchs Lubricants Co., for an insightful discussion highlighting the transformative impact of AI-driven automation on the entire customer order journey.
Learn how to empower your CSRs with AI tools to ensure fast and accurate order management at every step of the process — from order reception and data extraction to validation and confirmation.
Discover how to streamline email triage and simplify the complexities of the shared inbox with automatic classification/routing capabilities and even AI-assisted inquiry responses.
Explore how other solution features — customer portal, advanced analytics, SAP integration, etc. — help Customer Service teams unlock added value for their business.
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“The discipline that Esker drives in the credit and collections process is phenomenal. In my 20-plus years, it's the best product I've ever used based on its simplicity and ease of navigating.”Global Director of Financial Services | Trek Bicycle
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A very clear closing argument statement of your offer.
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Reserve your spot today
Leveraging People, Process & Technology
Tuesday, Sept. 19 | 12 PM CST | 60 Minutes
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About the hosts
Nick Carpenter
Business Development Manager, Esker
For the past few years, Nick has worked with leaders in Supply Chain, Customer Service, and Customer Operations to speed up the order-to-cash cycle by automating manual processes
Americas' SAP Users' Group
Presenting Partner
ASUG’s mission is to help our members maximize the value of their SAP investments. So no matter where you are on your SAP journey, ASUG is here to help you navigate every step of the way
Chris Raleigh
Business Process Expert (O2C)-Americas Region, Fuchs Lubricants Co
Throughout his career, Chris Raleigh has acted as Purchasing Manager, Production Planning Manager, Inventory Manager and Materials Manager — all leading to his current role as Business Process Expert (O2C) - Americas Region
Jason Anderson
Esker, Inc.
As a Business Development Manager at Esker for 10+ years, Jason Anderson is dedicated to helping customers gain greater return on their ERP investment through document process automation.
Adrian Posteraro
C-SAT Partners
Adrian Posteraro is the former Director of Global Customer Support & Satisfaction at MEDRAD Inc. — a two-time winner of the Malcolm Baldrige National Quality Award.
Jason Anderson
Esker, Inc.
As a Business Development Manager at Esker for 10+ years, Jason Anderson is dedicated to helping customers gain greater return on their ERP investment through document process automation.
Is this a free webinar?
Yes. Anyone who wishes to attend this webinar can do so absolutely free of charge.
What if I register but can’t make it?
No worries. Since a recording will be emailed to all attendees after the presentation concludes, we encourage people to register even if they can’t attend live.
Will it be recorded?
Yes. Not only will this webinar be recorded for your convenience, the presentation will also be emailed to attendees once it is finished.
Can I ask questions?
Of course! There will be a Q& session featured at the end of the webinar, but attendees are welcome to submit questions at any time during the presentation.