WEBINAR ON DEMAND
Enhancing B2B Customer Service: Regal Rexnord’s Approach to Business Process Automation
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What you'll learn?
In an era of shifting customer expectations and stifling external challenges, B2B Customer Service teams are increasingly turning to AI-driven automation to transform their business processes. Join Nick Carpenter (Esker) and Wyatt Warthen (Regal Rexnord) for an in-depth discussion focused on where these opportunities exist, what technologies are most effective, IT roadblocks or potential concerns, and real-world examples of business outcomes.
Explore some of the macro trends (ERP advancement, emerging GenAI, etc.) that are setting the stage for investment in automation.
Learn how automation and AI tech work alongside existing systems, while exploring the layers of maturity and technical architecture of Esker’s solution.
Discover the impact that automation had on Regal Rexnord’s B2B Customer Service team, sharing specific goals, use cases and business outcomes.
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“The discipline that Esker drives in the credit and collections process is phenomenal. In my 20-plus years, it's the best product I've ever used based on its simplicity and ease of navigating.”Global Director of Financial Services | Trek Bicycle
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Leveraging People, Process & Technology
Tuesday, Sept. 19 | 12 PM CST | 60 Minutes
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About the hosts
Nick Carpenter
Business Development Manager, Esker
For the past few years, Nick has worked with leaders in Supply Chain, Customer Service, and Customer Operations to speed up the order-to-cash cycle by automating manual processes
Americas' SAP Users' Group
Presenting Partner
ASUG’s mission is to help our members maximize the value of their SAP investments. So no matter where you are on your SAP journey, ASUG is here to help you navigate every step of the way
Wyatt Warthen
Senior SAP Manager, Regal Rexnord
Wyatt Warthen holds a Bachelor of Science in Engineering Mechanics from the University of Illinois and served as a certified program manager officer in the United States Air Force. He began his SAP career at Compaction America, later playing a crucial role in global SAP implementations at John Deere, Sigma-Aldrich Corp., Solae LLC., and Altra Industrial Motion. With 27 years of experience, he has expertise in SD, Finance, Purchasing, Manufacturing, CRM, and Esker systems
Jason Anderson
Esker, Inc.
As a Business Development Manager at Esker for 10+ years, Jason Anderson is dedicated to helping customers gain greater return on their ERP investment through document process automation.
Adrian Posteraro
C-SAT Partners
Adrian Posteraro is the former Director of Global Customer Support & Satisfaction at MEDRAD Inc. — a two-time winner of the Malcolm Baldrige National Quality Award.
Jason Anderson
Esker, Inc.
As a Business Development Manager at Esker for 10+ years, Jason Anderson is dedicated to helping customers gain greater return on their ERP investment through document process automation.
Is this a free webinar?
Yes. Anyone who wishes to attend this webinar can do so absolutely free of charge.
What if I register but can’t make it?
No worries. Since a recording will be emailed to all attendees after the presentation concludes, we encourage people to register even if they can’t attend live.
Will it be recorded?
Yes. Not only will this webinar be recorded for your convenience, the presentation will also be emailed to attendees once it is finished.
Can I ask questions?
Of course! There will be a Q& session featured at the end of the webinar, but attendees are welcome to submit questions at any time during the presentation.