WEBINAR ON DEMAND
Delivering a Better B2B CX: Ariston Group’s Journey with Automation & SAP®
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What you'll learn?
When it comes to order management (OM), today’s B2B Customer Service teams have their work cut out for them. Siloed data, high customer expectations and manual SAP® transactions are among the obstacles inhibiting quality of service and CX.
For Ariston Group, the solution was simple — AI-driven automation. Join this webinar to learn about their digital transformation journey and secure actionable insights for improving your own team’s OM outcomes.
- Learn how Ariston automatically identifies and classifies incoming orders thanks to AI tools like Natural Language Understanding (NLU), deep learning and machine learning.
- Discover how anomalies in order quantity are instantly flagged for CSR review — preventing financial, legal and reputational risks.
- Explore how Ariston uses Agentic AI to assist customers in finding the products that match their needs and place their order — dramatically improving CX!
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“The discipline that Esker drives in the credit and collections process is phenomenal. In my 20-plus years, it's the best product I've ever used based on its simplicity and ease of navigating.”Global Director of Financial Services | Trek Bicycle
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About Esker
Esker is the global authority in AI-powered business solutions for the Office of the CFO. Leveraging the latest in automation technologies, Esker’s Source-to-Pay and Order-to-Cash solutions optimize working capital and cashflow, enhance decision-making, and drive better collaboration and human-to-human relationships with customers, suppliers and employees. Esker operates in North America, Latin America, Europe and Asia Pacific with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin.
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Reserve your spot today
Leveraging People, Process & Technology
Tuesday, Sept. 19 | 12 p.m. CT | 60 Minutes
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About the hosts
Robert Klocek
Service & Support Director, Ariston Group
As Director of Service & Support, I’m passionate about helping companies elevate their Customer Experience through thoughtful support strategies and efficient system design. I have worked in many industries developing and implementing automated solutions that streamline simple tasks—freeing up teams to focus more on what truly matters: the customer
Graham Smith
Business Development Manager, Esker
Graham started at Esker in November of 2019 and his goal is to be a partner in a business's mission to increase productivity and automation. I have real world experiences to solve even the toughest problems. If I can't, I have the determination to find the answers
Americas' SAP Users' Group
Presenting Partners
ASUG’s mission is to help our members maximize the value of their SAP investments. So no matter where you are on your SAP journey, ASUG is here to help you navigate every step of the way
Jason Anderson
As a Business Development Manager at Esker for 10+ years, Jason Anderson is dedicated to helping customers gain greater return on their ERP investment through document process automation.
Adrian Posteraro
Adrian Posteraro is the former Director of Global Customer Support & Satisfaction at MEDRAD Inc. — a two-time winner of the Malcolm Baldrige National Quality Award.
Jason Anderson
As a Business Development Manager at Esker for 10+ years, Jason Anderson is dedicated to helping customers gain greater return on their ERP investment through document process automation.
Is this a free webinar?
Yes. Anyone who wishes to attend this webinar can do so absolutely free of charge.
What if I register but can’t make it?
No worries. Since a recording will be emailed to all attendees after the presentation concludes, we encourage people to register even if they can’t attend live.
Will it be recorded?
Yes. Not only will this webinar be recorded for your convenience, the presentation will also be emailed to attendees once it is finished.
Can I ask questions?
Of course! There will be a Q& session featured at the end of the webinar, but attendees are welcome to submit questions at any time during the presentation.
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