WEBINAR ON DEMAND
An AI Assistant for the Shared Inbox: Elevating B2B Customer Service with GenAI
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What you'll learn?
The speed and accuracy of B2B customer service interactions has a direct correlation to your company’s success. See how GenAI improves outcomes for your team and customers!
In this webinar, Esker’s Mark Andersen explores how the increased demand for faster, more personalized B2B interactions impacts your team’s performance and, most importantly, how GenAI and other AI-driven automation tools can eliminate the bottlenecks of shared inboxes to drive frictionless interactions and improved customer loyalty.
In addition to learning about the success stories of Esker customers Palmer Holland and MCR Safety, attendees will:
- Learn how generative AI facilitates rapid inquiry response and resolution, streamlining interactions for both your team and customers
- See how intelligent dashboards and real-time KPIs help CSRs easily analyze every inquiry by type, date or customer
- Discover how internal and external collaboration tools enable CSRs to easily initiate conversations and resolve disputes
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“The discipline that Esker drives in the credit and collections process is phenomenal. In my 20-plus years, it's the best product I've ever used based on its simplicity and ease of navigating.”Global Director of Financial Services | Trek Bicycle
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About Esker
Esker is the global authority in AI-powered business solutions for the Office of the CFO. Leveraging the latest in automation technologies, Esker’s Source-to-Pay and Order-to-Cash solutions optimize working capital and cashflow, enhance decision-making, and drive better collaboration and human-to-human relationships with customers, suppliers and employees. Esker operates in North America, Latin America, Europe and Asia Pacific with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin.
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Download the eBook
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Reserve your spot today
Leveraging People, Process & Technology
Tuesday, Sept. 19 | 12 p.m. CT | 60 Minutes
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About the hosts
Mark Andersen
Business Development Manager, Esker
Mark joined Esker back in September 2011, and consults with organizations on how to most effectively manage their complex, ever-changing manual business processes through cloud-based automation solutions and Artificial Intelligence
Process Excellence Network
Presenting Partner
We provide our global network of process professionals with regular content via articles, white papers, podcasts, webinars and videos to help them do their job better
Ardent Partners
Presenting Partners
Ardent Partners actively covers the supply management solutions marketplace and produces research to help business decision-makers understand the technology landscape and identify the best-fit solution(s) for their specific needs
Jason Anderson
As a Business Development Manager at Esker for 10+ years, Jason Anderson is dedicated to helping customers gain greater return on their ERP investment through document process automation.
Adrian Posteraro
Adrian Posteraro is the former Director of Global Customer Support & Satisfaction at MEDRAD Inc. — a two-time winner of the Malcolm Baldrige National Quality Award.
Jason Anderson
As a Business Development Manager at Esker for 10+ years, Jason Anderson is dedicated to helping customers gain greater return on their ERP investment through document process automation.
Is this a free webinar?
Yes. Anyone who wishes to attend this webinar can do so absolutely free of charge.
What if I register but can’t make it?
No worries. Since a recording will be emailed to all attendees after the presentation concludes, we encourage people to register even if they can’t attend live.
Will it be recorded?
Yes. Not only will this webinar be recorded for your convenience, the presentation will also be emailed to attendees once it is finished.
Can I ask questions?
Of course! There will be a Q& session featured at the end of the webinar, but attendees are welcome to submit questions at any time during the presentation.
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