WEBINAR ON DEMAND
Real-Time Benchmarking: How Do Your Order Management KPIs Stack Up?
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What you'll learn?
Tracking the right OM KPIs can have a huge impact on performance and outcomes. Join our webinar to discover how your process measures up and where to focus improvement efforts.
Looking to differentiate yourself from the competition? This live benchmarking event offers the opportunity to do just that by exploring the best OM KPIs for driving efficiency and customer satisfaction, while using live polling and benchmarking to see how your current process measures up to industry best practices.
Key topics of discussion include:
What top 8 OM KPIs companies should focus on — from metrics related to order speed & quality to customer perception, employee satisfaction & more
Data poll: How do your current OM KPIs compare to industry standards & what strategies can you pursue if your performance is lagging
How GenAI, NLP, machine learning & other AI technologies can be an effective catalyst for improving OM KPI performance now & into the future
Download the eBook
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“The discipline that Esker drives in the credit and collections process is phenomenal. In my 20-plus years, it's the best product I've ever used based on its simplicity and ease of navigating.”Global Director of Financial Services | Trek Bicycle
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Download the eBook
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Reserve your spot today
Leveraging People, Process & Technology
Tuesday, Sept. 19 | 12 PM CST | 60 Minutes
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About the hosts
Adrienne Wilson
Director of Sales for Customer Service Solution, Esker
With over 25 years of experience in enterprise software, she is a seasoned business development executive known for leading global strategic partnerships and go-to-market initiatives. Her background spans sales, marketing, and product management, and she excels at aligning cross-functional teams to deliver customer value and drive ROI through a consultative, strategic approach
Nick Carpenter
Business Development Manager, Esker
For the past 8 years, Nick has helped Customer Service Leaders transform their business processes as a way to improve customer satisfaction scores and lower cost to serve
Adrian Posteraro
C-SAT Partners
Adrian Posteraro is the former Director of Global Customer Support & Satisfaction at MEDRAD Inc. — a two-time winner of the Malcolm Baldrige National Quality Award.
Jason Anderson
Esker, Inc.
As a Business Development Manager at Esker for 10+ years, Jason Anderson is dedicated to helping customers gain greater return on their ERP investment through document process automation.
Adrian Posteraro
C-SAT Partners
Adrian Posteraro is the former Director of Global Customer Support & Satisfaction at MEDRAD Inc. — a two-time winner of the Malcolm Baldrige National Quality Award.
Jason Anderson
Esker, Inc.
As a Business Development Manager at Esker for 10+ years, Jason Anderson is dedicated to helping customers gain greater return on their ERP investment through document process automation.
Is this a free webinar?
Yes. Anyone who wishes to attend this webinar can do so absolutely free of charge.
What if I register but can’t make it?
No worries. Since a recording will be emailed to all attendees after the presentation concludes, we encourage people to register even if they can’t attend live.
Will it be recorded?
Yes. Not only will this webinar be recorded for your convenience, the presentation will also be emailed to attendees once it is finished.
Can I ask questions?
Of course! There will be a Q& session featured at the end of the webinar, but attendees are welcome to submit questions at any time during the presentation.