WEBINAR ON DEMAND

New KPIs for a New Era: How AI Elevates Operations

Explore the AI-driven metrics that matter most for modern Operations teams — and how new KPIs improve efficiency, accuracy, and service performance. Learn which AI-driven KPIs Operations leaders should prioritize to improve efficiency, reduce process bottlenecks, and drive measurable performance gains

January 28, 2026 | 60 Minutes

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What you'll learn?

Think your order management and customer inquiry processes are operating at their highest level? Not without the right KPIs.

In this session, you’ll hear from Sarah Eichler, Business Development Manager at Esker, as she explores how Agentic AI and GenAI are redefining the metrics that matter most for process efficiency and service performance in 2026 and beyond. She’ll break down which KPIs teams should be tracking to reduce bottlenecks, improve accuracy, and ensure work flows smoothly across the entire order-to-cash cycle.

From strengthening visibility and accountability across your processes to evaluating how effectively your AI tools are supporting day-to-day work, this webinar offers actionable insights and proven KPIs that lead to real, measurable performance improvements.

  • How Agentic AI & GenAI are transforming the measurements we used to gauge effectiveness within B2B Customer Service
  • The 8 most effective “new” KPIs your team should be tracking, including: FRT, ART, Resolution Rate, AI Usage Rate and more
  • Why Esker’s Customer Service suite is an effective tool for tracking and improving KPIs — all while acting as a single pane of glass for all your customer communications

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“The discipline that Esker drives in the credit and collections process is phenomenal. In my 20-plus years, it's the best product I've ever used based on its simplicity and ease of navigating.”
Global Director of Financial Services | Trek Bicycle

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About Esker

Esker, the leading AI Automation Suite for the Office of the CFO, offers Source-to-Pay and Order-to-Cash solutions built to optimize working capital and cashflow, enhance decision-making, and drive smarter growth strategies. Offering 40+ years of industry knowledge, Esker operates in North America, Latin America, Europe and Asia Pacific with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin.

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Download the eBook

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Reserve your spot today

Leveraging People, Process & Technology
Tuesday, Sept. 19 | 12 p.m. CT | 60 Minutes
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About the hosts

Sarah Eichler
Business Development Manager, Esker
At Esker, Jason is responsible for Business Development of Esker’s Invoice to Cash Application platforms where he leverages his background & experience to help companies identify areas and workflows where manual work and costs can be driven out with AI driven, Cloud-based AS automation software platforms
The Institute of Finance & Management
Presenting Partner
IOFM’s mission is to align the resources, events, education, and networking opportunities they offer with what companies need from the accounting and finance functions
Ardent Partners
Presenting Partners
Ardent Partners actively covers the supply management solutions marketplace and produces research to help business decision-makers understand the technology landscape and identify the best-fit solution(s) for their specific needs
Jason Anderson
Esker, Inc.

As a Business Development Manager at Esker for 10+ years, Jason Anderson is dedicated to helping customers gain greater return on their ERP investment through document process automation.

Adrian Posteraro
C-SAT Partners

Adrian Posteraro is the former Director of Global Customer Support & Satisfaction at MEDRAD Inc. — a two-time winner of the Malcolm Baldrige National Quality Award.

Jason Anderson
Esker, Inc.

As a Business Development Manager at Esker for 10+ years, Jason Anderson is dedicated to helping customers gain greater return on their ERP investment through document process automation.

Is this a free webinar?

Yes. Anyone who wishes to attend this webinar can do so absolutely free of charge.

What if I register but can’t make it?

No worries. Since a recording will be emailed to all attendees after the presentation concludes, we encourage people to register even if they can’t attend live.

Will it be recorded?

Yes. Not only will this webinar be recorded for your convenience, the presentation will also be emailed to attendees once it is finished.

Can I ask questions?

Of course! There will be a Q& session featured at the end of the webinar, but attendees are welcome to submit questions at any time during the presentation.