WEBINAR ON DEMAND

Elevating Order Management with AI Automation:

5 Strategies to Improve Operational Efficiency & Business Outcomes

September 24, 2025 | 45 Minutes

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What you'll learn?

Discover how AI automation equips today’s B2B Customer Service teams with the speed, accuracy, visibility and scalability needed to keep their order management operation running efficiently and their business competitive.

From supply chain volatility and economic concerns to rising customer expectations and labor shortages, today’s B2B Customer Service teams face a variety of external factors impacting operational efficiency — particularly in processes like order management (OM). This webinar explores how AI-powered automation solutions can not only help businesses more successfully navigate these challenges, but also deliver measurable benefits related to fulfilment speed and accuracy, talent retention, and CX.

  • Learn about common inefficiencies in the typical order journey and how different types of AI (natural language understanding, machine learning, etc.) work to streamline the end-to-end process.
  • Discover how AI automation helps businesses stay competitive by reducing costly order delays, improving scalability without adding headcount, and enhancing collaboration across teams.
  • Explore how Esker customers (e.g., FUCHS Lubricants, NVIDIA, MCR Safety) transformed their order management processes, highlighting before-and-after metrics.

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“The discipline that Esker drives in the credit and collections process is phenomenal. In my 20-plus years, it's the best product I've ever used based on its simplicity and ease of navigating.”
Global Director of Financial Services | Trek Bicycle

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About Esker

Esker, the leading AI Automation Suite for the Office of the CFO, offers Source-to-Pay and Order-to-Cash solutions built to optimize working capital and cashflow, enhance decision-making, and drive smarter growth strategies. Offering 40+ years of industry knowledge, Esker operates in North America, Latin America, Europe and Asia Pacific with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin.

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Reserve your spot today

Leveraging People, Process & Technology
Tuesday, Sept. 19 | 12 p.m. CT | 60 Minutes
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About the hosts

Matt Kulas
Business Development Manager, Esker
Matt joined Esker in 2013 and assists companies who desire to decrease their manual efforts, increase visibility, and efficiency within their customer service and order entry processes. He works with sales and customer service leaders to help guide them in automating customer service and order entry processes; this process change allows business to repurpose the energies of their team to more meaningful and value-added tasks
Process Excellence Network
Presenting Partner
We provide our global network of process professionals with regular content via articles, white papers, podcasts, webinars and videos to help them do their job better
Ardent Partners
Presenting Partners
Ardent Partners actively covers the supply management solutions marketplace and produces research to help business decision-makers understand the technology landscape and identify the best-fit solution(s) for their specific needs
Jason Anderson
Esker, Inc.

As a Business Development Manager at Esker for 10+ years, Jason Anderson is dedicated to helping customers gain greater return on their ERP investment through document process automation.

Adrian Posteraro
C-SAT Partners

Adrian Posteraro is the former Director of Global Customer Support & Satisfaction at MEDRAD Inc. — a two-time winner of the Malcolm Baldrige National Quality Award.

Jason Anderson
Esker, Inc.

As a Business Development Manager at Esker for 10+ years, Jason Anderson is dedicated to helping customers gain greater return on their ERP investment through document process automation.

Is this a free webinar?

Yes. Anyone who wishes to attend this webinar can do so absolutely free of charge.

What if I register but can’t make it?

No worries. Since a recording will be emailed to all attendees after the presentation concludes, we encourage people to register even if they can’t attend live.

Will it be recorded?

Yes. Not only will this webinar be recorded for your convenience, the presentation will also be emailed to attendees once it is finished.

Can I ask questions?

Of course! There will be a Q& session featured at the end of the webinar, but attendees are welcome to submit questions at any time during the presentation.