WEBINAR ON DEMAND
8 Order Management KPIs for Customer Service Greatness
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What you'll learn?
The world of order management KPIs is vast and complex. Trying to track every available metric without some sort of strategy behind it won’t give you the visibility into what actually matters to your team and organization. So what KPIs should you focus on? And how can you turn your team into world-class customer service providers?
Don’t miss this information-packed webinar as Esker’s Matt Kulas spotlights 8 of the most powerful KPIs in B2B customer service. For each KPI, learn why it’s important, how to calculate it and what’s considered a best-in-class number to aim for.
But knowing which KPIs to focus on is only half the battle. You also need the tools to effectively track and improve them. Discover how AI-powered automation solutions provide unmatched visibility into KPIs and ultimately boost speed and accuracy throughout the entire order cycle.
Learn how to calculate KPIs for order speed, order quality, customer perception and employee satisfaction
Understand how to leverage digital automation to improve each KPI, gain greater visibility into your metrics and build a more efficient ordering process
Explore some of the exciting ways AI streamlines the order management experience for both your employees and customers
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“The discipline that Esker drives in the credit and collections process is phenomenal. In my 20-plus years, it's the best product I've ever used based on its simplicity and ease of navigating.”Global Director of Financial Services | Trek Bicycle
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Reserve your spot today
Leveraging People, Process & Technology
Tuesday, Sept. 19 | 12 PM CST | 60 Minutes
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About the hosts
Matt Kulas
Business Development Manager, Esker
Matt joined Esker in 2013 and assists companies who desire to decrease their manual efforts, increase visibility, and efficiency within their customer service and order entry processes. He works with sales and customer service leaders to help guide them in automating customer service and order entry processes; this process change allows business to repurpose the energies of their team to more meaningful and value-added tasks
Process Excellence Network
Presenting Partner
We provide our global network of process professionals with regular content via articles, white papers, podcasts, webinars and videos to help them do their job better
Adrian Posteraro
C-SAT Partners
Adrian Posteraro is the former Director of Global Customer Support & Satisfaction at MEDRAD Inc. — a two-time winner of the Malcolm Baldrige National Quality Award.
Jason Anderson
Esker, Inc.
As a Business Development Manager at Esker for 10+ years, Jason Anderson is dedicated to helping customers gain greater return on their ERP investment through document process automation.
Adrian Posteraro
C-SAT Partners
Adrian Posteraro is the former Director of Global Customer Support & Satisfaction at MEDRAD Inc. — a two-time winner of the Malcolm Baldrige National Quality Award.
Jason Anderson
Esker, Inc.
As a Business Development Manager at Esker for 10+ years, Jason Anderson is dedicated to helping customers gain greater return on their ERP investment through document process automation.
Is this a free webinar?
Yes. Anyone who wishes to attend this webinar can do so absolutely free of charge.
What if I register but can’t make it?
No worries. Since a recording will be emailed to all attendees after the presentation concludes, we encourage people to register even if they can’t attend live.
Will it be recorded?
Yes. Not only will this webinar be recorded for your convenience, the presentation will also be emailed to attendees once it is finished.
Can I ask questions?
Of course! There will be a Q& session featured at the end of the webinar, but attendees are welcome to submit questions at any time during the presentation.
