WEBINAR ON DEMAND
Transforming B2B Customer Service: A Blueprint for Excellence in People, Process & Technology
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What you'll learn?
The modern B2B customer expects the same buying experience as their B2C counterparts — personalized, responsive and around-the-clock. Unfortunately, this places enormous pressure on B2B Customer Service teams to not only keep customers happy but also help their business unlock new revenue and growth opportunities.
Join Esker Business Development Manager, Sarah Eichler, for an in-depth discussion on common “problem areas” within B2B Customer Service, and how specific AI technologies (GenAI, machine learning, etc.) can be used securely and strategically to manage customer orders, inquiries and claims with less friction and frustration.
Discover how AI-driven solutions can automate routine tasks and free up B2B Customer Service teams for more fulfilling and impactful work.
Learn about digital tools that provide a 360-degree view into all customer interactions and promote greater cross-departmental communication.
Take home best practices related to B2B Customer Service that can help “future-proof” your business for scalability and resiliency.
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“The discipline that Esker drives in the credit and collections process is phenomenal. In my 20-plus years, it's the best product I've ever used based on its simplicity and ease of navigating.”Global Director of Financial Services | Trek Bicycle
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Reserve your spot today
Leveraging People, Process & Technology
Tuesday, Sept. 19 | 12 PM CST | 60 Minutes
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About the hosts
Sarah Eichler
Business Development Manager, Esker
Sarah became part of Esker in 2019, focusing on aiding companies seeking to streamline their operations, enhance visibility, and boost efficiency in their customer service workflows. Collaborating with customer service and IT departments, she facilitates enhancements in processes concerning order entry, customer inquiries, and claims management
Process Excellence Network
Presenting Partner
We provide our global network of process professionals with regular content via articles, white papers, podcasts, webinars and videos to help them do their job better
Adrian Posteraro
C-SAT Partners
Adrian Posteraro is the former Director of Global Customer Support & Satisfaction at MEDRAD Inc. — a two-time winner of the Malcolm Baldrige National Quality Award.
Jason Anderson
Esker, Inc.
As a Business Development Manager at Esker for 10+ years, Jason Anderson is dedicated to helping customers gain greater return on their ERP investment through document process automation.
Adrian Posteraro
C-SAT Partners
Adrian Posteraro is the former Director of Global Customer Support & Satisfaction at MEDRAD Inc. — a two-time winner of the Malcolm Baldrige National Quality Award.
Jason Anderson
Esker, Inc.
As a Business Development Manager at Esker for 10+ years, Jason Anderson is dedicated to helping customers gain greater return on their ERP investment through document process automation.
Is this a free webinar?
Yes. Anyone who wishes to attend this webinar can do so absolutely free of charge.
What if I register but can’t make it?
No worries. Since a recording will be emailed to all attendees after the presentation concludes, we encourage people to register even if they can’t attend live.
Will it be recorded?
Yes. Not only will this webinar be recorded for your convenience, the presentation will also be emailed to attendees once it is finished.
Can I ask questions?
Of course! There will be a Q& session featured at the end of the webinar, but attendees are welcome to submit questions at any time during the presentation.