WEBINAR ON DEMAND
5 Supply Chain Red Flags That May Mean It's Time for B2B Customer Service Automation
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What you'll learn?
Evolving customer demands. Employee churn. Economic anxieties. With so many external factors putting pressure on today’s distributors, failure to optimize the relationship between supply chains and B2B Customer Service teams can cause irreparable harm to customer relationships and future growth opportunities.
Join Esker Business Development Manager, Mark Andersen, as he reveals five of the biggest “red flags” supply chain leaders need to watch for and how leading automation solutions can bring about transformational benefits thanks to:
AI-driven tech that can instantly recognize & classify data, prescribe actions, & generate tailored responses to customers
Self-service portal to enable customers to place orders online while also providing full autonomy over their information
Omnichannel visibility over every order regardless of how it arrived — enhancing reporting & overall continuity
Seamless integration with any CRM or ERP & EDI middleware
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“The discipline that Esker drives in the credit and collections process is phenomenal. In my 20-plus years, it's the best product I've ever used based on its simplicity and ease of navigating.”Global Director of Financial Services | Trek Bicycle
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Leveraging People, Process & Technology
Tuesday, Sept. 19 | 12 PM CST | 60 Minutes
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About the hosts
Mark Andersen
Business Development Manager, Esker
Mark Andersen joined Esker in September 2011 as a Business Development Manager. For 16 years, Mark consulted with businesses on how to most efficiently output their documents
Supply & Demand Chain Executive
Presenting Partner
SDCE provides exclusive coverage on global services, solutions, trends and challenges across the end-to-end supply and demand chain
Adrian Posteraro
C-SAT Partners
Adrian Posteraro is the former Director of Global Customer Support & Satisfaction at MEDRAD Inc. — a two-time winner of the Malcolm Baldrige National Quality Award.
Jason Anderson
Esker, Inc.
As a Business Development Manager at Esker for 10+ years, Jason Anderson is dedicated to helping customers gain greater return on their ERP investment through document process automation.
Adrian Posteraro
C-SAT Partners
Adrian Posteraro is the former Director of Global Customer Support & Satisfaction at MEDRAD Inc. — a two-time winner of the Malcolm Baldrige National Quality Award.
Jason Anderson
Esker, Inc.
As a Business Development Manager at Esker for 10+ years, Jason Anderson is dedicated to helping customers gain greater return on their ERP investment through document process automation.
Is this a free webinar?
Yes. Anyone who wishes to attend this webinar can do so absolutely free of charge.
What if I register but can’t make it?
No worries. Since a recording will be emailed to all attendees after the presentation concludes, we encourage people to register even if they can’t attend live.
Will it be recorded?
Yes. Not only will this webinar be recorded for your convenience, the presentation will also be emailed to attendees once it is finished.
Can I ask questions?
Of course! There will be a Q& session featured at the end of the webinar, but attendees are welcome to submit questions at any time during the presentation.