WEBINAR ON DEMAND
8 Order Management KPIs Worth Measuring To Achieve B2B Customer Service & Supply Chain Excellence Performance
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What you'll learn?
Tracking order management (OM) KPIs is essential for sticking to delivery commitments and ensuring accountability across multiple teams and departments. What’s more, the right metrics can yield broader business insights that impact profitability and strategic business decisions. It begs the question: What OM KPIs are actually worth tracking?
In this insightful webinar, Diana Eagen (Esker) shines a light on the most impactful OM KPIs for today’s B2B Customer Service teams, as well as how digital tools can help improve:
Speed and quality of orders processed by your team thanks to AI-assisted tools
Visibility over the complete order lifecycle through a “single pane of glass” interface
Customers’ buying experiences by providing an Amazon-like ecommerce portal
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“The discipline that Esker drives in the credit and collections process is phenomenal. In my 20-plus years, it's the best product I've ever used based on its simplicity and ease of navigating.”Global Director of Financial Services | Trek Bicycle
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Leveraging People, Process & Technology
Tuesday, Sept. 19 | 12 PM CST | 60 Minutes
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About the hosts
Diana Eagen
Director of Sales for Order-to-Cash
For 25 years, Diana’s expertise has been providing software solutions that compliment an organizations current Customer Service, Finance, and IT departments while improving their productivity, efficiency, and environmental impact
Supply & Demand Chain Executive
Presenting Partner
SDCE provides exclusive coverage on global services, solutions, trends and challenges across the end-to-end supply and demand chain
Adrian Posteraro
C-SAT Partners
Adrian Posteraro is the former Director of Global Customer Support & Satisfaction at MEDRAD Inc. — a two-time winner of the Malcolm Baldrige National Quality Award.
Jason Anderson
Esker, Inc.
As a Business Development Manager at Esker for 10+ years, Jason Anderson is dedicated to helping customers gain greater return on their ERP investment through document process automation.
Adrian Posteraro
C-SAT Partners
Adrian Posteraro is the former Director of Global Customer Support & Satisfaction at MEDRAD Inc. — a two-time winner of the Malcolm Baldrige National Quality Award.
Jason Anderson
Esker, Inc.
As a Business Development Manager at Esker for 10+ years, Jason Anderson is dedicated to helping customers gain greater return on their ERP investment through document process automation.
Is this a free webinar?
Yes. Anyone who wishes to attend this webinar can do so absolutely free of charge.
What if I register but can’t make it?
No worries. Since a recording will be emailed to all attendees after the presentation concludes, we encourage people to register even if they can’t attend live.
Will it be recorded?
Yes. Not only will this webinar be recorded for your convenience, the presentation will also be emailed to attendees once it is finished.
Can I ask questions?
Of course! There will be a Q& session featured at the end of the webinar, but attendees are welcome to submit questions at any time during the presentation.