White paper

Setting the stage for change

Executives have a broad range of projects competing for their attention. Read the white paper to ensure your Customer Service automation project doesn’t go unnoticed!

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What’s in the white paper?

This 13-page white paper aims to empower Customer Service professionals with the knowledge and strategies needed to make the necessary transition to an automated solution. By better understanding how automation works and how it integrates within SAP® environments, Customer Service professionals can more effectively persuade their organization’s c-suite to invest in transformative digital technologies and deliver benefits to critical processes, including:

  • Customer inquiry management — freeing up your team to address inquiries faster & improve CX
  • Order management — enabling all customer orders to be managed in a single, centralized solution
  • Customer claim management — addressing bottlenecks that complicate the claims management process

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“The discipline that Esker drives in the credit and collections process is phenomenal. In my 20-plus years, it's the best product I've ever used based on its simplicity and ease of navigating.”
Global Director of Financial Services | Trek Bicycle

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About Esker

Esker is a worldwide leader in cloud-based document process automation software, helping organizations of all sizes increase efficiency and deliver added value to their O2C and P2P business processes.

Since 1985, Esker has helped companies in their efforts to digitally transform business communications, with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin.

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