Re-examining the role of Customer Service
Good CSRs can’t overcome a bad process. Learn how a digital experience platform can realign your Customer Service model around engaged, proactive support.
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What’s in the workbook?
According to a recent APQC research, changes in customer behaviors and expectations have impacted over 60% of organizations’ ability to fulfill orders in a timely manner, along with cost to serve and profitability. In this workbook, you’ll learn how a digital experience platform empowers your CSRs and transforms the quality of your CX thanks to AI-driven tools designed to help you:
Classify, route & answer every customer request accurately & on time
Meet customer SLAs by processing & tracking orders with greater speed
Resolve claims quickly, while providing self-service options for customers
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“We've been thrilled with the results that Esker has delivered. Instead of focusing on data entry, our staff is able to work on tasks like proactive outbound calling to ensure a positive customer experience and increase revenue.”
Director of Customer Service | Amerock Hardware
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The proof is in the pudding - automation takes you farther.
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About Esker
Esker, the leading AI Automation Suite for the Office of the CFO, offers Source-to-Pay and Order-to-Cash solutions built to optimize working capital and cashflow, enhance decision-making, and drive smarter growth strategies. Offering 40+ years of industry knowledge, Esker operates in North America, Latin America, Europe and Asia Pacific with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin.
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Download the workbook
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