ESKER ON AIR PODCAST

Season 5 Episode 6:
Order Management KPIs Worth Measuring


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Why should I listen?

In the fast-paced world of B2B commerce, maintaining operational efficiency and quality customer service can significantly impact a company's bottom line. In order to identify bottlenecks and make more proactive, data-driven decisions to enhance customer satisfaction and operational agility, it’s crucial to track the most impactful order management Key Performance Indicators (KPIs). But how do you know if you’re tracking the right metrics?

Tune into episode 6 of Esker on Air to hear host Scott Leahy and Esker Business Development Managers Graham Smith and Nick Carpenter discuss the eight order management KPIs every company looking to improve customer service and supply chain performance should be tracking. Hit play and learn how to up your order management game with the right data and AI-powered solutions.

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Leveraging People, Process & Technology
Tuesday, Sept. 19 | 12 p.m. CT | 60 Minutes
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About the hosts

Scott Leahy
Host, Esker On Air
Scott is a Customer Experience Advocate at Esker, committed to making customers feel valued, understood, and engaged. He has hosted Esker On Air since June 2020
Sreeni Dhannawada
Business Development Manager, Esker
For the past few years, Nick has worked with leaders in Supply Chain, Customer Service, and Customer Operations to speed up the order-to-cash cycle by automating manual processes
Graham Smith
Business Development Manager, Esker
Graham started at Esker in November of 2019 and his goal is to be a partner in a business's mission to increase productivity and automation. I have real world experiences to solve even the toughest problems. If I can't, I have the determination to find the answers
Jeremy Deuchars
Senior Strategic Alliance Manager, Esker
Jeremy has partnered with organizations to help them find a better way to manage and improve their document processes. Jeremy’s experience in developing a big picture perspective through the utilization of technology-based solutions has resulted in helping companies track closer and closer to a culture of industry excellence, where employees add huge value to their organization, as well as invest in their own personal growth
Adrian Posteraro
C-SAT Partners

Adrian Posteraro is the former Director of Global Customer Support & Satisfaction at MEDRAD Inc. — a two-time winner of the Malcolm Baldrige National Quality Award.

Jason Anderson
Esker, Inc.

As a Business Development Manager at Esker for 10+ years, Jason Anderson is dedicated to helping customers gain greater return on their ERP investment through document process automation.

Is this a free webinar?

Yes. Anyone who wishes to attend this webinar can do so absolutely free of charge.

What if I register but can’t make it?

No worries. Since a recording will be emailed to all attendees after the presentation concludes, we encourage people to register even if they can’t attend live.

Will it be recorded?

Yes. Not only will this webinar be recorded for your convenience, the presentation will also be emailed to attendees once it is finished.

Can I ask questions?

Of course! There will be a Q& session featured at the end of the webinar, but attendees are welcome to submit questions at any time during the presentation.