ESKER ON AIR PODCAST
Season 7 Episode 5:
Breaking Down Customer Service Silos
class="">Form Header
Form description, sit amet, consectetur et nisl adipiscing elit.
class="text-center w-100">[Form Here]
Season 7 Episode 5:
Why should I listen?
What if, instead of being the reason you lose clients, your Customer Service department was the reason more of your clients stayed with you and even brought you more business?
In this episode of Esker On Air, Nick Carpenter (Business Development Manager at Esker) joins host Scott Leahy to discuss how organizations can break down their customer service silos, improve their customer experiences and even transform customer service from an operational bottleneck into a growth driver.
Tune in to explore:
The most common silos surrounding & slowing down customer service
Why some companies don’t realize they have silos & what happens when you ignore them
How to eliminate customer service silos without completely restructuring your organization
Download the eBook
[Form Here]
Form Header
Form description, sit amet, consectetur et nisl adipiscing elit.
[Form Here]
Form Header
Form description, sit amet, consectetur et nisl adipiscing elit.
[Form Here]
A very clear closing argument statement of your offer.
Related content
Form Header
Form description, sit amet, consectetur et nisl adipiscing elit.
[Form Here]
Download the eBook
[Form Here]
Reserve your spot today
Leveraging People, Process & Technology
Tuesday, Sept. 19 | 12 p.m. CT | 60 Minutes
[Form Here]
About the hosts
Scott Leahy
Host, Esker On Air
Scott is a Customer Experience Advocate at Esker, committed to making customers feel valued, understood, and engaged. He has hosted Esker On Air since June 2020
Nick Carpenter
Business Development Manager, Esker
For the past 8 years, Nick has helped Customer Service Leaders transform their business processes as a way to improve customer satisfaction scores and lower cost to serve
Dan Reeve
VP of Sales, Esker Americas
As Vice President of Sales North America, Dan is a member of the Associate Board of Directors and is responsible for recruitment, training and direct sales for Esker, supporting a team of excellent Sales Managers. Having operated in this capacity for 10 years, he was previously a Sales Rep, successfully developing the American Midwest and the Pacific Northwest, and establishing Esker’s Denver office in 2017
Jeremy Deuchars
Senior Strategic Alliance Manager, Esker
Jeremy has partnered with organizations to help them find a better way to manage and improve their document processes. Jeremy’s experience in developing a big picture perspective through the utilization of technology-based solutions has resulted in helping companies track closer and closer to a culture of industry excellence, where employees add huge value to their organization, as well as invest in their own personal growth
Adrian Posteraro
Adrian Posteraro is the former Director of Global Customer Support & Satisfaction at MEDRAD Inc. — a two-time winner of the Malcolm Baldrige National Quality Award.
Jason Anderson
As a Business Development Manager at Esker for 10+ years, Jason Anderson is dedicated to helping customers gain greater return on their ERP investment through document process automation.
Is this a free webinar?
Yes. Anyone who wishes to attend this webinar can do so absolutely free of charge.
What if I register but can’t make it?
No worries. Since a recording will be emailed to all attendees after the presentation concludes, we encourage people to register even if they can’t attend live.
Will it be recorded?
Yes. Not only will this webinar be recorded for your convenience, the presentation will also be emailed to attendees once it is finished.
Can I ask questions?
Of course! There will be a Q& session featured at the end of the webinar, but attendees are welcome to submit questions at any time during the presentation.
©2026 Esker. All rights reserved. Privacy Policy.