WEBINAR ON DEMAND
5 Customer Service Horror Stories & How to Avoid Them
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What you'll learn?
Forget about ghosts, goblins and ghouls. The real scare for today’s B2B Customer Service teams is the tangled web of manual processes used to manage customer inquiries, orders and claims. Fortunately, with AI automation, the fix is far less frightening than the problem.
Watch Esker’s Nick Carpenter and Graham Smith to learn about five real-life Customer Service horror stories and how the companies facing them flipped the script with AI automation. You’ll hear about the benefits of specific AI tech on Customer Service outcomes, including:
AI-driven inquiry classification & sentiment analysis for rapid inquiry response & resolution
Order data extraction & anomaly detection to improve speed & productivity without adding headcount
Automatic data capture from claims-supporting documents to streamline & centralize claims management
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“The discipline that Esker drives in the credit and collections process is phenomenal. In my 20-plus years, it's the best product I've ever used based on its simplicity and ease of navigating.”Global Director of Financial Services | Trek Bicycle
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Reserve your spot today
Leveraging People, Process & Technology
Tuesday, Sept. 19 | 12 PM CST | 60 Minutes
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About the hosts
Nick Carpenter
Business Development Manger, Esker
For the past few years, Nick has worked with leaders in Supply Chain, Customer Service, and Customer Operations to speed up the order-to-cash cycle by automating manual processes
Graham Smith
Business Development Manger, Esker
Graham started at Esker in November of 2019 and his goal is to be a partner in a business's mission to increase productivity and automation. I have real world experiences to solve even the toughest problems. If I can't, I have the determination to find the answers
Adrian Posteraro
C-SAT Partners
Adrian Posteraro is the former Director of Global Customer Support & Satisfaction at MEDRAD Inc. — a two-time winner of the Malcolm Baldrige National Quality Award.
Jason Anderson
Esker, Inc.
As a Business Development Manager at Esker for 10+ years, Jason Anderson is dedicated to helping customers gain greater return on their ERP investment through document process automation.
Adrian Posteraro
C-SAT Partners
Adrian Posteraro is the former Director of Global Customer Support & Satisfaction at MEDRAD Inc. — a two-time winner of the Malcolm Baldrige National Quality Award.
Jason Anderson
Esker, Inc.
As a Business Development Manager at Esker for 10+ years, Jason Anderson is dedicated to helping customers gain greater return on their ERP investment through document process automation.
Is this a free webinar?
Yes. Anyone who wishes to attend this webinar can do so absolutely free of charge.
What if I register but can’t make it?
No worries. Since a recording will be emailed to all attendees after the presentation concludes, we encourage people to register even if they can’t attend live.
Will it be recorded?
Yes. Not only will this webinar be recorded for your convenience, the presentation will also be emailed to attendees once it is finished.
Can I ask questions?
Of course! There will be a Q& session featured at the end of the webinar, but attendees are welcome to submit questions at any time during the presentation.